Additional Support

Billing Questions

Please do not hesitate to contact us if you have any questions about your charges.

Receipt Copies

Log into your account, click on the "View Details" link of the order you require a receipt copy. Click the "Print Version" link at the top left to print. Please contact us if you require any assistance..

Return Credits

Please allow up to 5 days for us to process your return. If it has been longer than 10 days, please contact us for information and assistance.

Defective Items

Manufacturer defects are those that are best described as a construction mistake which renders the product unusable. Example of these defects are (but not limited to) unsecure snaps or those that has fallen off, unravlled serging or stitching, lamination peeling off of a waterproof cover.

Items that do not meet your performance expectations or those that you just don't care for are not considered defective.

Our manufacturers request that we send defective item issues directly to them for troubleshooting, repair, and/or replacement.

Do not hesitate to contact us and we will be happy to assist in the contact of companies to ensure your defective item issues are taken care of.

Paper Catalogs

Due to ever changing inventory as well as our effort to reduce paper consumption, we do not offer a print catalog.

Contact Us

Please visit our Contact Us page to see the various ways you can get in touch with us.

Privacy Policy

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality cloth diapers, diaper covers, and diapering accessories with the highest level of integrity in dealing with our customers. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Website use information collected on an aggregate basis as you and others browse our Website.

1. Personal Information You Choose to Provide

Credit Card Information

If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

  • Name
  • Mailing address
  • Email address
  • Credit card number
  • Home and/or business phone number
  • Other personal information (i.e. mother's maiden name)
  • Email Information

In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Website Use Information

Similar to other commercial Websites, Diaper Junction utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the Websites visited just before and just after our Website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

Diaper Junction uses personal information for purposes of administering our business activities, providing customer service and making available other cloth diapers, diapers covers, and diapering accessories to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new products and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information.

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Website. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Webpage to simplify subsequent interactions with that Website by the same user or to use the information to streamline the user's transactions on related Webpages. This makes it easier for a user to move from Webpage to Webpage and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

Diaper Junction's website browser software tools such as cookies and Web server logs to gather information about our Website users' browsing activities, in order to constantly improve our Website and better serve our customers. This information assists us to design and arrange our Webpages in the most user-friendly manner and to continually improve our Website to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Website as they move from one page to another. Web server logs allow us to count how many people visit our Website and evaluate our Website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.

When you send confidential personal credit card information to Diaper Junction on our Website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Website.

Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.

Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Employee Access, Training and Expectations. Our business values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

You may request access to all your personally identifiable information that we collect online and maintain in our database by logging in to the My Account section of this website.

Diaper Junction does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law.

Diaper Junction is not responsible for the practices employed by Websites linked to or from our Website nor the information or content contained therein. Often times, links to other Websites are provided solely as pointers to information on topics that may be useful to the users of our Website.

Terms of Use


General Use Restrictions

Our company, or third parties granting rights to us hold all right, title, and interest in and to the materials on, which are our copyrighted work. We grant you a limited, personal, non-exclusive and non-transferable license to use and display the materials only on your personal computer only for purposes associated with your interaction with this website. Except as stated herein, you have no right to copy, download, display, perform, reproduce, distribute, modify, edit, alter or enhance any of the materials on in any manner.

Your use of is at your own risk. This Site may include inaccuracies or errors that may affect the quality of the materials on the Site. The materials have not been independently verified or authenticated in whole or in part by us. We do not warrant the accuracy or timeliness of the materials. We have no liability for any errors or omissions in the materials, whether provided by us or third parties.

This site, at is provided to you on an "as is" and "where-is" basis, without any warranty for any third party providing materials, services, or content to this website, make no representations or warranties in connection with the site including but not limited to the quality, suitability, truth, accuracy or completeness of any material, information, product, or service contained on the site.

All conditions, representations and warranties on, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed. We will not be liable to you or any third party for any damages of any kind, including but not limited to, direct, indirect, incidental, consequential or punitive damages, arising from or connected with the site, including but not limited to, your use of this site or your inability to use the site, even if we have previously been advised of the possibility of such damages.

Inaccuracies or Errors

The descriptions, pictures and other representations of products or services on may contain inaccuracies and errors. We do not make any warranty or representation with respect to the accuracy or completeness of any such information. Furthermore, the prices and availability of products on may change without notice to you at any time in our sole discretion.