Ordering Information

Shipping Rates

*US - Domestic Shipping

We ship via USPS & UPS Delivery.

Orders ship for $4.95 or less with our USPS First Class, Economy, and Free Shipping options.

Shipping costs and methods are determined by weight and is FREE for orders of $49.00 or more!

Orders that qualify for Free Shipping deliver in 5-10 business days. We ship by USPS First Class, USPS Priority Mail, USPS Parcel Post,
or UPS Ground.

USPS First Class delivers in 2-5 business days.

USPS Economy delivers in 5-10 business days.

USPS Priority delivers in 2-3 business days.

USPS Parcel Post delivers in 5-10 business days.

Express Mail delivers in 1-2 day(s).

UPS Ground delivers in 4-7 days.
(Please note. UPS does NOT deliver to PO/APO/FPO Box.

Above quoted delivery times with the exception of USPS Express mail are not guaranteed. Delivery times do not include the processing time. Due to carrier limitations, orders shipped to remote addresses may take longer to arrive than the above quoted delivery times.

Delivery Confirmation/Tracking is included with every order.

Orders of $250 or more will require signature upon receipt.

**International Shipping

Shipping costs are determined by weight and Free Shipping does not apply.

We ship via USPS First Class Mail (Canada Only), Priority Mail International, and USPS (EMS) Express Mail Shipping.

USPS First Class Mail International delivers in 10-14 business days.

USPS Priority Mail International delivers in 6-10 business days.

USPS (EMS) Express Mail delivers in 3-5 business days.

Please Note: bumGenius!, CJ's BUTTer , Flip, Econobum, GroVia, Rumparooz, Smart Bottoms, Tots Bots, Tula, and What the Fluff Mystery Box products can not ship anywhere outside of the USA. If your International order contains any of these restricted products, your order will automatically be cancelled and refunded minus a $5 dollar processing fee.

We do NOT ship to the following countries:
Belarus
Bulgaria
Estonia
Ghana
Hong Kong
Hungary
Indonesia
Latvia
Lithuania
Macedonia
Malaysia
Nigeria
Philippines
Romania
Russia
Sierra Leone
Singapore
Slovak Republic
Thailand
Uganda
Ukraine
Yugoslavia

Above quoted delivery times are not guaranteed and do not include the processing time. Due to carrier limitations, orders shipped to remote addresses may take longer to arrive than the above quoted delivery times.

Delivery Confirmation/Tracking is included with every order.

Orders of $250 or more will require signature upon receipt.

Shipping costs do not include any surcharges, taxes, duties, or additional postage that may be applied by your country.


Shipping Schedule

In stock orders are shipped within 24-48 hours of receipt. Orders received after 12:00 pm EST on Friday will begin processing for shipment on the next business day. (Usually on Monday unless it is a holiday)

We will send you a shipping notification via email when we have shipped your order. This notification will also include your delivery confirmation/tracking number. You may also check the status of your order by logging into My Account.


Shipping Insurance

Diaper Junction self-insures all packages against loss or damage. If your package should become lost** or damaged, we will re-ship your order at no additional cost to you.

**A lost pacakge is defined as a package that has not arrived to you after 30 days of shipment AND DOES NOT have a confirmed delivery by USPS or UPS.

PLEASE ensure that you provide a safe mailing address for us to ship to. We WILL NOT be responsible for packages that have been lost or stolen because the carrier has left in an unsafe place. If this is a concern, then please provide us with special instructions (i.e. leave at back door, leave on porch, do not leave in lobby, leave at front desk, etc.) and we will be sure to note that on your package.

PLEASE ensure that you provide a correct mailing address for us to ship to. We WILL NOT be responsible for packages that have been lost due to improper address.


Customer Pick Up

Customers local to the Hampton Roads area of Virginia are welcome to pick up their orders in order to save on shipping cost. Orders are generally ready in 24 hours or less. We will send an email to advise that your order is ready for pick up.

Pick Up Location:
Diaper Junction
1209 Baker Rd STE 301
Virginia Beach, VA 23455

Pick-Up Hours:
Monday - Friday 10:00 am - 4:00 pm

Orders not picked up in 10 business days will be cancelled and subject to a 10% restock fee.

Need curbside service? Just call us when you arrive and we'll bring your order out to your car! (757) 961-1400


Holiday Hours & Closures

New Year's Day - Closed
Memorial Day - Closed
July 4th - Closed
Labor Day - Closed
Thanksgiving - Closed Thanksgiving Day through the Tuesday after
Christmas Eve - Open 10 am - 12 pm
Chrsitmas Day - Closed
New Year's Eve - Open 10 am - 12 pm


Payment Options

We accept Visa, Mastercard, Discover, American Express, Discover, and PayPal.

Click HERE to sign up for your free PayPal account.


Sales Tax

All orders within Virginia are subject to 5% sales tax.


Return Policy

We are happy to accept a return of new unused/unwashed products* within 30 days of receipt of items for a full refund or store credit minus shipping charges.

The customer is responsible for sending the items back to us at their own expense. The customer may choose their own method of shipping.

*Items covered under our 30 Day Test Drive program are excluded. Please see below for our program details.

All sales of clearance items, What the Fluff, limited edition prints, and consumable items (diaper cream, detergent, etc.) are final.

Returns on orders received with free shipping are subject to initial shipping charges. If store credit is chosen as method of refund then we will waive this charge.

Diaper Packages must be returned complete. If not returned complete, you will be charged full retail price for those items kept.

Any free gift or promotion that may have been received with your order must be returned in new/unused condition. If the free gift or promotion is not returned or has been used, your refund will be reduced by the retail value; unless the customer requests store credit.

All returns must be accompanied by a copy of your receipt and all original product packaging in tact (if applicable).

Please contact us for a return authorization number prior to returning any portion of your order. Packages that do not include a return authorization number will be refused and returned to you.

Returns must be received within 10 days of RMA issue date.

Please allow up to 5 business days for processing after we receive it.

Try Cloth Diapers - 30 Day Money Back Guarantee30 DAY TEST DRIVE

Look for the seal on qualifying product pages or visit our Try Cloth Diapers page for the full list.

Buy these products, TRY these products, WASH these products. You may return these products within 30 days of receipt if you are not completely satisfied!

To return, simply obtain a return authorization either by logging into your account and completing a return authorization request or by Contacting Us.

GET A FULL 30 DAYS TO TRY CLOTH DIAPERING!

Return packages on these products must postmarked within 30 days from the day you received it NOT the day we shipped it. Please Contact Us if you do not know this date. Because we use delivery confirmation/tracking on all packages, we know when you received it. Any packages that are not postmarked within this time frame wil be refused and returned to you.

Returns on orders received with free shipping are subject to initial shipping charges.

Diaper Packages must be returned complete. If package is not complete then full retail charges as if purchased individually will apply.

Any free gift or promotion that may have been received with your order must be returned in new/unused condition.

Customer may only Test Drive an item one time. i.e. Customer may not return a previously test driven item in washed/used condition.

Diapers must be washed clean and free of any odors including detergent and/or smoke, residues including diaper creams, lint, pet hair, in order to be accepted. If the diapers are not within this standard, they will be refused and returned to you.

Please allow up to 5 business days for processing after we receive it.


Order Changes and Cancellations

Due to our rapid processing system, we are unable to make changes to or cancel an order once it has been placed. If you need to make a return, please contact us.


Order Tracking/Status

Simply log in to My Account to view the status of your order. Click on the following links to track your package with USPS or UPS.


Refused Delivery

Refused packages are subject to a 20% restock fee plus the actual shipping charges incurred. This shipping charge will apply even if you were not originally charged shipping under free shipping promotions.


Incorrect Shipments

We truly apologize for any mix up that may have occured with the shipment of your order. Although these instances are rare, they do happen. It is the customer's responsibility to inspect their order prior to washing/using and report any discrepancies to us within 3 business days. Items that have been washed/used* can not be returned.


Missing Items and other Discrepancies

We truly apologize for any mix up that may have occured with the shipment of your order. Although these instances are rare, they do happen. It is the customer's responsibility to inspect their order prior to washing/using and report any discrepancies to us within 3 business days. Items that have been washed/used* can not be returned.


Missing Orders

First check if your order has shipped. Please visit My Account to determine if your order has shipped. If your order has shipped, then check with the shipper's websites (USPS or Fedex) to check confirmation of delivery.

If your package has a delivery confirmation, please check with your local USPS/UPS to determine where package may have been left.

If your package DOES NOT have a delivery confirmation, please contact us and we will further assist you.

For reference, please view our policy for Missing Packages.

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