Employment Opportunities

Customer Service / Internet Order Processor - Full Time

Location: Virginia Beach, VA
Business Hours: Monday - Saturday 8:30 am - 5 pm

Part Time and/or Full Time

This position requires a person who is able to multi-task to perform a variety of jobs in a fast paced environment.

The Customer Service portion of this position requires one to maintain outstanding customer service as per Company standards, generate sales, merchandise, while safeguarding company assets. Candidate will handle customer questions, complaints and billing inquiries with the highest degree of courtesy and professionalism whether face to face, via web-based tools or telephone. Candidate must be able to demonstrate proficiency in typing, spelling and grammar as well as functional knowledge of products, cloth diapering practices and operations.

The Internet Order Processor portion of this position requires one to pick and/or pack products and post for shipment per customer orders. Candidate must show ability to verify correct product was picked and package for shipment as well as demonstrate skill to post packages for shipment using a computer.

Duties to include but not limited to:

  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
  • Maintain an awareness of all promotions and advertisements
  • Assist in floor moves, merchandising, display maintenance, and housekeeping
  • Assist in processing and replenishing merchandise and monitoring floor stock
  • Aid customers in locating merchandise
  • Communicate customer requests to management
  • Assist in completing price changes within the department
  • Assist in ringing up sales at register
  • Answer customer/client requests or inquiries concerning products and billing
  • Responsible for improving customer retention through excellent customer service
  • Maintain working knowledge of all company products, policies and promotions
  • Make recommendations according to customer's needs on products and accessories
  • Utilize operational systems to process purchases/orders
  • Accurate picking of orders from internet store
  • Efficient packing of orders from internet store
  • Weighing of packages and posting of shipping labels
  • Unpacking, counting, receiving, and stocking inventory
  • Work closely with buyer to maintain stock levels
  • Participate in year-end inventory and cycle counts

Required Qualifications:

  • High school diploma or equivalent
  • Energetic
  • Physical ability to perform all functions as set forth above as well as the physical ability to move, lift and handle boxes of merchandise and fixtures throughout the store
  • Ability to work varied hours/days, including weekends and holidays as needed
  • Ability to operate all equipment necessary to perform the job
  • Ability to communicate with associates and customers
  • Excellent communication skills, including reading, writing, listening, and speaking in front of a group
  • Ability to read, count, and write to accurately complete all documentation
  • Ability to pay attention to details
  • Ability to lift 30 pounds
  • Ability to climb up and down ladders
  • Exceptional computer and mathematical skills
  • Well mannered and clearly spoken
  • Comfortable around parents and small children
  • Work independently and execute directions given by management
  • Ability to work under pressure, multi task, meet demanding deadlines, and handle stress appropriately
  • Ability to prioritize and organize effectively
  • Familiar with forums, facebook, twitter and other online social networking tools

Preferred Qualifications:

  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet)
  • Knowledge of or keen interest in learning about product base including but not limited to: cloth diapers, baby wearing gear, parenting tools, etc

Please email bryana@diaperjunction.com for application and consideration.

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