The BumGenius Warranty

Posted by Bryana on 6/5/2012 to Washing Cloth Diapers
If you buy cloth diapers, then you no doubt want them to be good quality, just like anything else you buy. A great way to know that you are buying a good product is to buy one that has a warranty attached to it. Of course, it may seem silly for cloth diaper companies to attach warranties to their products, but Bumgenius does this so that you can know that your cloth diaper investment is protected.

Bumgenius is a cloth diaper brand that is made by a company called Cotton Babies, Inc. This company makes a couple of different brands of diapers in addition to Bumgenius. But this brand has made the most strides and is probably the most popular of all of the brands of cloth diapers manufactured by this company. This is because they are high quality, comfortable for the babies and very affordable. But none of this is the most interesting thing about Bumgenius. The single most important thing about the company is that when you buy a Bumgenius they will stand behind their product. This warranty is a guarantee that your diapers and products will last a year if they are properly cared for.

Everything about the cloth diapers is included in this warranty from the company not just the diapers themselves. If you purchase a diaper, for example, and the snap on it breaks within a month or two of purchasing it, you can turn it back in with a proof of purchase that says when you bought the diaper and it will be replaced with a new one at no cost to you.

This warranty is something that draws many people to the brand in general. If something is guaranteed with a warranty, then you know it will stand up for as long as you need it to, and you are taken care of if it doesnt. This means that no matter what, your investment in cloth diapers is protected.

The single most interesting and possibly the most unique thing about Bumgenius as a brand is that the company backs all of its Bumgenius products up with a warranty. You will always be taken care of with this company.

The Complete Details on BumGenius' Warranty

Cotton Babies will stand behind the workmanship and materials in a properly cared for product for one year from the date of purchase. The Cotton Babies Warranty covers all components of our products including the snaps, lining, hook & loop closures, elastic and waterproofing. The warranty is extended to the original purchaser of the products only. Proof of purchase from an authorized retailer is required.

To make a warranty claim, product must be sent at customer's expense to their distributor for examination of workmanship and materials. After reviewing your diapers, we may replace the diaper or provide you with simple instructions for resolving the problem you are having.

Except when caused by manufacturing or component defect, this guarantee does not cover leaking, diaper odor or normal wear/tear.

Warranty is void when:

  • The washing instructions have not been followed.
  • The diaper has been altered.
Any of the following has been used in conjunction with the use/care of the product:
  • Water temperatures exceeding 100F or 60C
  • A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap
  • Fabric softeners
  • Any caustic substance
  • Diaper rash cream


Date 6/5/2012 4:03:13 PM
Nichol Bey
Cottonbabies/bumgenius has EXCELLENT customer service!
Date 9/24/2012 2:32:07 PM
I am having trouble figuring out what to do about my hook and loop diapers. All 13 I've bought have issues (curling, will not stay on baby), but I can't figure out if it is NORMAL wear and tear. They are about 8 months old. If I send them all back, will they just say that curling and less sticking is normal wear and tear, and then I'm out that shipping cost? I am not greedy...I just want my dipes to stay on!

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